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How to record Teams queue calls

How to record Teams queue calls

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

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Microsoft leads the 2026 UCaaS Magic Quadrant

Microsoft leads the 2026 UCaaS Magic Quadrant

Introduction The Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) is an essential tool for organizations looking to evaluate cloud communications service provide

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How to configure role expiration in Purview

How to configure role expiration in Purview

Introduction In most tenants, Microsoft Purview permissions pile up. An external auditor is granted eDiscovery access for three weeks, a consultant gets the Compliance Administrator r

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Nutanix AHV support for Audiocodes SBC Mediant VE/CE

Nutanix AHV support for Audiocodes SBC Mediant VE/CE

Introduction Until now, deploying a virtualized Audiocodes SBC meant a restricted choice of hypervisors : VMware, KVM / OpenStack or Hyper-V. Organizations whose infrastructure

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GPT-5.6 now available in Copilot

GPT-5.6 now available in Copilot

Introduction On July 9, 2026, GPT-5.6 became the preferred model of Microsoft 365 Copilot, on the very day of its general availability at OpenAI. The preview of the range, restricted

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PowerShell Azure module updated to version 16.2.0

PowerShell Azure module updated to version 16.2.0

Introduction Microsoft recently published the new version 16.2.0 of the PowerShell module for Microsoft Azure.Installation You can check the installed module version via the fo

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Teams Phone Agent and Copilot Studio voice agents in Preview

Teams Phone Agent and Copilot Studio voice agents in Preview

Introduction Microsoft Teams Auto Attendants have always relied on a fixed menu, where the caller listens to a list of options before pressing a key. Teams Phone Agent replaces that p

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How to migrate SMS and voice users to Passkey

How to migrate SMS and voice users to Passkey

Introduction In many Microsoft 365 tenants, SMS and voice call remain the last MFA safety net for a portion of the accounts. They are also the weakest methods against SIM swap, *interce

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How to announce your visitors in Teams with Power Automate

How to announce your visitors in Teams with Power Automate

Introduction Announcing a visitor from the reception desk is a key step of the welcome process in a company. For a smooth handling, the reception must identify the visitor, notify the host

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Claude Opus 5 available in Microsoft Foundry

Claude Opus 5 available in Microsoft Foundry

Introduction Claude Opus 5 has been available in Microsoft Foundry since July 24, 2026, simultaneously with its general release by Anthropic. For the first time, a Claude model arri

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Anthropic releases Claude Opus 5

Anthropic releases Claude Opus 5

Introduction Anthropic made Claude Opus 5 generally available on July 24, 2026, as the successor to Claude Opus 4.8. Pricing remains unchanged at 5$ / 1M input tokens and 25$ / 1M out

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Microsoft Entra Backup and Recovery finally available

Microsoft Entra Backup and Recovery finally available

Introduction Accidentally deleting a user account, a conditional access policy, or a service principal assignment can quickly paralyze a Microsoft Entra ID tenant. Until now, no native me

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Bot protection in Microsoft Teams meetings

Bot protection in Microsoft Teams meetings

Introduction AI note-taking tools like Read.ai, Fireflies.ai or Otter.ai join meetings as external participants. For organizers, this raises a real control challenge : when the lobby

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How to monitor your certification renewals with Power Automate

How to monitor your certification renewals with Power Automate

Introduction Certification renewal is an important milestone for companies, yet it is very common for experts to forget to renew them. They then lose their partnerships and experts have to

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PowerShell Teams module updated to version 7.9.0

PowerShell Teams module updated to version 7.9.0

Introduction Microsoft recently released the new version 7.9.0 of the PowerShell module for Microsoft Teams.Installation You can check the version of the installed module via t

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Call Flow Visualizer for Auto Attendants in Teams

Call Flow Visualizer for Auto Attendants in Teams

Introduction Microsoft introduced a call flow visualizer for Auto Attendants in the Microsoft Teams Admin Center, giving administrators a quick view of incoming call scenario configurat

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PowerShell Azure module updated to version 16.1.0

PowerShell Azure module updated to version 16.1.0

Introduction Microsoft recently published the new version 16.1.0 of the PowerShell module for Microsoft Azure.Installation You can check the installed module version via the fo

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Purview Sensitivity Labels now support security groups

Purview Sensitivity Labels now support security groups

Introduction Microsoft has updated the scoping of Sensitivity Labels policies in Microsoft Purview, now generally available. Administrators can now include non-mail-enabled security

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How to create Sensitive Information Types in Purview

How to create Sensitive Information Types in Purview

Introduction In previous articles, we examined how Microsoft Purview can protect sensitive data through DLP (Data Loss Prevention) policies and Sensitivity Labels. However, all thes

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Anthropic unveils Claude Sonnet 5, outperforming Opus 4.8

Anthropic unveils Claude Sonnet 5, outperforming Opus 4.8

Introduction Anthropic announced on June 30, 2026, the availability of Claude Sonnet 5, now the default model on the Free and Pro plans of Claude.ai. The model is designed for com

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