Auto-Attendant

Teams voicemail emails get a new sender

Maxime Hiez
Teams
28 Oct, 2026

Introduction In Microsoft Teams, a voicemail lands in the Exchange Online mailbox as an email with an audio attachment, and many organizations have built rules around these emails. With

How to enable call history for Teams auto attendants

Introduction Shared voicemail for an auto attendant used to be confined to Outlook or the Teams channel of the associated Microsoft 365 group. The Teams Queues App now makes it viewab

Call Flow Visualizer for Auto Attendants in Teams

Maxime Hiez
Teams
15 Jul, 2026

Introduction Microsoft introduced a call flow visualizer for Auto Attendants in the Microsoft Teams Admin Center, giving administrators a quick view of incoming call scenario configurat

How to analyze incoming calls in Teams with CQD

Introduction Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization.

How to handle duplicates in Teams directory search

Introduction Microsoft recently announced a significant optimization for the search by name and extension functionality in its Teams auto attendants. You have probably already had this case