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Call Queue

Teams voicemail emails get a new sender

Teams voicemail emails get a new sender

Introduction In Microsoft Teams, a voicemail lands in the Exchange Online mailbox as an email with an audio attachment, and many organizations have built rules around these emails. With

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How to record Teams queue calls

How to record Teams queue calls

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

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How to enable call history in Teams queues

How to enable call history in Teams queues

Introduction Microsoft has just introduced a feature that allows call history to be shared within the Microsoft Teams Queues app. This feature provides queue members with a unified view o

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How to use shifts in a Teams queue

How to use shifts in a Teams queue

Introduction The Shifts app in Microsoft Teams is a work schedule management tool designed primarily for frontline teams. It allows managers and employees to plan, view, share, and manage

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Managing call priorities in Teams call queues

Managing call priorities in Teams call queues

Introduction With the evolving use of Microsoft Teams as a business telephony solution, Microsoft is introducing a highly anticipated feature : call priority management in queues. This new

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How to analyze incoming calls in Teams with CQD

How to analyze incoming calls in Teams with CQD

Introduction Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization.

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How to configure callback in a Teams queue

How to configure callback in a Teams queue

Introduction Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Required

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