Call Queue
How to use shifts in a Teams queue
- Maxime Hiez
- Teams , Tutorial
- 18 Sep, 2025
Introduction The Shifts app in Microsoft Teams is a work schedule management tool designed primarily for frontline teams. It allows managers and employees to plan, view, share, and manage
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Managing call priorities in Teams call queues
- Maxime Hiez
- Teams
- 27 May, 2025
Introduction With the evolving use of Microsoft Teams as a business telephony solution, Microsoft is introducing a highly anticipated feature : call priority management in queues. This new
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How to analyze incoming calls in Teams with CQD
- Maxime Hiez
- Teams , Tutorial
- 31 Mar, 2025
Introduction Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization.
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How to configure callback in a Teams queue
- Maxime Hiez
- Teams , Tutorial
- 22 Jan, 2025
Introduction Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Required
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