Call Queue

How to analyze incoming calls in Teams with CQD

Maxime Hiez
Teams , Tutorial
31 Mar, 2025

Définition Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization. Th

How to configure callback in a Teams queue

Maxime Hiez
Teams , Tutorial
22 Jan, 2025

Definition Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Licenses r