Recording

How to record Teams queue calls

Maxime Hiez
Teams , Tutorial
14 Aug, 2026

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

How to download Cisco Webex recorded calls via API

Maxime Hiez
Cisco , Tutorial
17 Mar, 2026

Introduction Cisco Webex Contact Center offers advanced call recording capabilities, essential for quality, compliance, and continuous service improvement. Supervisors can easily listen t

Record only audio in Teams meetings

Maxime Hiez
Teams
11 Dec, 2025

Introduction Microsoft is expanding its offering with a long-awaited option : audio-only recording for meetings and calls. This new feature allows users to capture the audio of a meeting wh