Recording

Recording consent for PSTN calls in Teams

Maxime Hiez
Teams
30 Oct, 2026

Introduction Since January 2026, the Microsoft Teams calling policy can require explicit consent from participants before a one-on-one call is recorded or transcribed. One exception remai

Teams adds intelligent call delegation

Maxime Hiez
Teams
23 Oct, 2026

Introduction An incoming call often interrupts work with no way of knowing whether it's worth taking. Microsoft Teams hands that triage to an AI attendant with *Intelligent Call Delegatio

How to record Teams queue calls

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

How to download Cisco Webex recorded calls via API

Introduction Cisco Webex Contact Center offers advanced call recording capabilities, essential for quality, compliance, and continuous service improvement. Supervisors can easily listen t

Record only audio in Teams meetings

Maxime Hiez
Teams
11 Dec, 2025

Introduction Microsoft is expanding its offering with a long-awaited option : audio-only recording for meetings and calls. This new feature allows users to capture the audio of a meeting wh