Calling-Plan

How to record Teams queue calls

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

Call Flow Visualizer for Auto Attendants in Teams

Maxime Hiez
Teams
15 Jul, 2026

Introduction Microsoft introduced a call flow visualizer for Auto Attendants in the Microsoft Teams Admin Center, giving administrators a quick view of incoming call scenario configurat

How to enable multi-lines for Teams telephony

Introduction Microsoft has just introduced a feature that allows a user to have up to 11 numbers (including their primary and private lines) in their Microsoft Teams phone system. Users c

How to enable call history in Teams queues

Introduction Microsoft has just introduced a feature that allows call history to be shared within the Microsoft Teams Queues app. This feature provides queue members with a unified view o

How to use shifts in a Teams queue

Introduction The Shifts app in Microsoft Teams is a work schedule management tool designed primarily for frontline teams. It allows managers and employees to plan, view, share, and manage

How to configure a calling plan spend limit in Teams

Introduction Businesses interested in using Microsoft Teams as their single provider for telephony services, but reluctant due to the high cost of calling plans, can choose a *Pay-As-You-Go

Managing call priorities in Teams call queues

Maxime Hiez
Teams
27 May, 2025

Introduction With the evolving use of Microsoft Teams as a business telephony solution, Microsoft is introducing a highly anticipated feature : call priority management in queues. This new

How to analyze incoming calls in Teams with CQD

Introduction Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization.

How to handle duplicates in Teams directory search

Introduction Microsoft recently announced a significant optimization for the search by name and extension functionality in its Teams auto attendants. You have probably already had this case

How to configure callback in a Teams queue

Introduction Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Required

The SMS messages will be native in Teams

Maxime Hiez
Teams
06 Dec, 2024

Introduction Microsoft Teams continues to evolve, offering comprehensive communication and collaboration solutions. Among its features, SMS integration allows Teams users to easily communic

Pricing update for Teams telephony licenses

Maxime Hiez
Teams
12 Nov, 2024

Introduction Microsoft recently announced a price increase for several Teams telephony licenses, effective April 1, 2025. This pricing update reflects the continued innovation and increased

Calling Plan