Queues App
How to enable call history for Teams auto attendants
- Maxime Hiez
- Teams , Tutorial
- 17 Sep, 2026
Introduction Shared voicemail for an auto attendant used to be confined to Outlook or the Teams channel of the associated Microsoft 365 group. The Teams Queues App now makes it viewab
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How to record Teams queue calls
- Maxime Hiez
- Teams , Tutorial
- 14 Aug, 2026
Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This
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How to enable call history in Teams queues
- Maxime Hiez
- Teams , Tutorial
- 06 Mar, 2026
Introduction Microsoft has just introduced a feature that allows call history to be shared within the Microsoft Teams Queues app. This feature provides queue members with a unified view o
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