Queues App

How to record Teams queue calls

Maxime Hiez
Teams , Tutorial
14 Aug, 2026

Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This

How to enable call history in Teams queues

Maxime Hiez
Teams , Tutorial
06 Mar, 2026

Introduction Microsoft has just introduced a feature that allows call history to be shared within the Microsoft Teams Queues app. This feature provides queue members with a unified view o