Operator Connect
How to record Teams queue calls
- Maxime Hiez
- Teams , Tutorial
- 14 Aug, 2026
Introduction Call recording in call queues was until now a limited feature in Microsoft Teams. Agents had to manually start the recording and the file was stored in their OneDrive. This
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Call Flow Visualizer for Auto Attendants in Teams
- Maxime Hiez
- Teams
- 15 Jul, 2026
Introduction Microsoft introduced a call flow visualizer for Auto Attendants in the Microsoft Teams Admin Center, giving administrators a quick view of incoming call scenario configurat
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How to enable multi-lines for Teams telephony
- Maxime Hiez
- Teams , Tutorial
- 29 Apr, 2026
Introduction Microsoft has just introduced a feature that allows a user to have up to 11 numbers (including their primary and private lines) in their Microsoft Teams phone system. Users c
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How to enable call history in Teams queues
- Maxime Hiez
- Teams , Tutorial
- 06 Mar, 2026
Introduction Microsoft has just introduced a feature that allows call history to be shared within the Microsoft Teams Queues app. This feature provides queue members with a unified view o
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How to use shifts in a Teams queue
- Maxime Hiez
- Teams , Tutorial
- 18 Sep, 2025
Introduction The Shifts app in Microsoft Teams is a work schedule management tool designed primarily for frontline teams. It allows managers and employees to plan, view, share, and manage
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Managing call priorities in Teams call queues
- Maxime Hiez
- Teams
- 27 May, 2025
Introduction With the evolving use of Microsoft Teams as a business telephony solution, Microsoft is introducing a highly anticipated feature : call priority management in queues. This new
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How to analyze incoming calls in Teams with CQD
- Maxime Hiez
- Teams , Tutorial
- 31 Mar, 2025
Introduction Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization.
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How to handle duplicates in Teams directory search
- Maxime Hiez
- Teams , Tutorial
- 25 Jan, 2025
Introduction Microsoft recently announced a significant optimization for the search by name and extension functionality in its Teams auto attendants. You have probably already had this case
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How to configure callback in a Teams queue
- Maxime Hiez
- Teams , Tutorial
- 22 Jan, 2025
Introduction Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Required
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