Operator Connect
How to analyze incoming calls in Teams with CQD
- Maxime Hiez
- Teams , Tutorial
- 31 Mar, 2025
Définition Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization. Th
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How to handle duplicates in Teams directory search
- Maxime Hiez
- Teams , Tutorial
- 25 Jan, 2025
Introduction Microsoft recently announced a significant optimization for the search by name and extension functionality in its Teams auto attendants. You have probably already had this case
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How to configure callback in a Teams queue
- Maxime Hiez
- Teams , Tutorial
- 22 Jan, 2025
Definition Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Licenses r
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