Telephony

How to enable LDAP routing in an Audiocodes SBC

Introduction LDAP (Lightweight Directory Access Protocol) routing over an SBC (Session Border Controller) allows calls to be managed using information stored in an Active Directory.

How to analyze incoming calls in Teams with CQD

Définition Microsoft's Teams Call Quality Dashboard (CQD) is a powerful tool designed to help administrators monitor and improve the quality of phone calls within their organization. Th

How to analyze Direct Routing calls via the SIP ladder

Introduction I wrote an article last February to announce the upcoming release of the SIP ladder to analyze Teams Direct Routing calls from the Microsoft Teams Admin Center. The feature is

Debugging Teams calls via the SIP ladder

Maxime Hiez
Teams
03 Feb, 2025

Introduction Microsoft Teams continues to evolve to offer ever more advanced communication and collaboration solutions. Among the features arriving very soon, we find the possibility of obt

How to inventory Direct Routing numbers in Teams

Introduction Microsoft Teams continues to evolve to offer ever more effective communication and collaboration solutions. To make life easier for administrators, Microsoft has announced the

How to handle duplicates in Teams directory search

Introduction Microsoft recently announced a significant optimization for the search by name and extension functionality in its Teams auto attendants. You have probably already had this case

How to configure callback in a Teams queue

Definition Callback in Teams allows callers in a queue to be called back after a certain time rather than waiting until an agent becomes available.Prerequisites **Licenses r

Import the DigiCert Root G2 certificate into an Audiocodes SBC

Introduction Since the arrival of Teams Direct Routing telephony, TLS certificates used by Microsoft servers are linked to the following root certification authority :Common Certificate

Import the DigiCert Root G2 certificate into a Ribbon SBC

Introduction Since the arrival of Teams Direct Routing telephony, TLS certificates used by Microsoft servers are linked to the following root certification authority :Common Certificate

Pricing update for Teams telephony licenses

Maxime Hiez
Teams
12 Nov, 2024

Introduction Microsoft recently announced a price increase for several Teams telephony licenses, effective April 1, 2025. This pricing update reflects the continued innovation and increased

How I resolved dropped Teams calls

Introduction A customer contacted me to tell me that he was having an issue with his Microsoft Teams telephony. Outgoing calls are being cut off even before the audio connection is establis