How to enable remote access to MTR via Teams Rooms Pro

Maxime Hiez
MTR
08 Feb, 2025

Definition

The Microsoft Teams Room Pro Management portal is a powerful solution designed to help administrators effectively monitor and manage meeting rooms equipped with Microsoft Teams. This portal provides an overview of meeting room health and makes it easier to use existing monitoring tools. Here’s how to set up remote access to MTR Teams on Windows and an overview of its features.

Remote access functionality for administrators

The MTR remote access feature allows administrators to :

Troubleshoot remotely : Administrators can resolve hardware and software configuration issues on Teams Room consoles without needing to be physically present.
Security and control : Remote access is secure and follows Microsoft privacy policies. Administrators can create custom roles with specific permissions to limit what each user can see and edit.
Enabling remote access : By default, remote access is not enabled. Administrators must enable it using role-based permissions and providing an email address for auditing.

Prerequisites

Licenses required

Teams Rooms Pro.

A Teams room

A Windows MTR deployed.

Administrator role

An account with the Global Administrator role to access Microsoft Teams Rooms Pro Management.
An account with the Global Administrator or User Administrator role to access the Microsoft Entra Admin Center.

Allow traffic

agent.rooms.microsoft.com
mmrstgnoamiot.azure-devices.net
mmrstgnoamstor.blob.core.windows.net
mmrprodapaciot.azure-devices.net
mmrprodapacstor.blob.core.windows.net
mmrprodemeaiot.azure-devices.net
mmrprodemeastor.blob.core.windows.net
mmrprodnoamiot.azure-devices.net
mmrprodnoamstor.blob.core.windows.net
mmrprodnoampubsub.webpubsub.azure.com
mmrprodemeapubsub.webpubsub.azure.com
mmrprodapacpubsub.webpubsub.azure.com

Step 2 : Create a security group

In the left menu, click Identity, then Groups and All groups.

Click New group to create a new security group which will contain the administrators who will have access to the MTR.

Sign in to the Microsoft Teams Rooms Pro Management portal by opening your web browser to https://portal.rooms.microsoft.com.

Step 4 : Enable the remote access service

In the left menu, click Settings, then General.

Check the Allow Teams Rooms Pro Management Remote access box and enter the contact address.

Step 5 : Create the role

In the left menu, click Settings, then Roles.

Click Create role, and give it a name and description.

Check the Modify box in Remote Access.

Assign the security group created in step 2.

Assign the room(s) to the rule.

Step 6 : Access the room

In the left menu, click Rooms, then on the room to which you wish to gain access.

Click Start session.

After a few moments of loading, the room should be visible.

Conclusion

The Microsoft Teams Rooms Pro Management portal is an essential tool for administrators, providing detailed monitoring, incident management and remote access capabilities. By following the steps to obtain and configure the portal, administrators can ensure efficient and secure management of meeting rooms equipped with Microsoft Teams.

You now know how to enable remote access to MTR via the Microsoft Teams Rooms Pro Management portal.